Call routing is a process that enables incoming calls to be directed to the most appropriate agent or department within a business, ensuring that callers are connected to the right person. Call routing can be automated or manual, and it is an essential part of any business that receives a high volume of phone calls, …
A quality phone system is essential to companies, both to big business and small business alike. It’s important to have the technology and features that can support your service, customers, and employees in order to grow the company or ensure scalability. To know whether or not your business phone system needs to upgrade, there are …
5 Signs It’s Time to Scale Your Small Business Phone System Read More »
The technology and hardware we use to communicate with customers, clients, and fellow employees are an important element of a company, but choosing from the wide array of phones and headsets can be intimidating. We live in an era where a company can choose from dozens of types of communication hardware, including wireless headsets and …
Wireless and Bluetooth technology has expanded greatly in every corner of life, from businesses using wireless headsets to gaming headsets and wireless earbuds. The explosion of wireless headsets and headphones may seem like there is nothing but advantages to integrating them into your offices, but every technology has its pros and cons. Before you put …
Technology has changed vastly, and sometimes small businesses can’t or won’t integrate the new tech due to cost concerns or misunderstanding of the cost-saving benefits it brings. No matter the size of your business, having a quality business phone system is an investment necessity, and one of the best to have is the VoIP phone …
We at F2F Telecommunications have heard countless horror stories from customers regarding contracts they were locked into and extremely poor customer service, partly as a result of auto-renew contracts and out of country support services. It seems to be a standard practice among larger companies in our industry to catch customers and then forget about …
If part of your business is calling out to customers via phones, you may quickly find that you’re listed as a SPAM call, which greatly diminishes your ability to connect with people. Since smartphones and “Potential SPAM” notifications have become the norm, it has grown increasingly difficult to market via cold calling or even to …
Many businesses wanting to upgrade their interoffice communications and better their business phone system look into VoIP phone systems to see if it’s a better fit for their needs. To help business owners decide if VoIP is what they’re looking for we will cover how VoIP works, what it is, and some of the advantages …
Many small businesses will consider skipping over having a phone system and cite the cost of having one or not being big enough to justify clunky hardware. These are understandable reasons, though they misrepresent where small business phone systems are Technology impacts every aspect of life and has in recent years has transformed communication from …
Many small businesses will consider skipping over having a phone system and cite the cost of having one or not being big enough to justify clunky hardware. These are understandable reasons, though they misrepresent where small business phone systems are now tech-wise and don’t cover the benefits that can be a great help in running …
5 Useful Benefits of small business phone systems Read More »