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Seamless and efficient communication is essential for any business, no matter its market or size. The traditional phone system, which once dominated offices worldwide, is being replaced by more dynamic, versatile solutions that keep up with both interoffice communication requirements and what customers expect when connecting with a company. VoIP is leading this change, and …

Making the Switch: Step-by-Step Guide to Transitioning to a VoIP Phone System Read More »

In the dynamic world of communication technology, VoIP (Voice over Internet Protocol) has become an efficient and versatile solution for all business sizes. But myths and misconceptions often surround it due to little information on what they are and how they work. VoIP phones are similar to regular phones. But instead of telephone wiring, VoIP …

8 Common VoIP Myths & Misconceptions Debunked Read More »

Businesses today are highly mobile. As jobs become more remote, Voice over Internet Protocol (VoIP) phones simplifies communication difficulties that remote work brings.  Through a VoIP phone system, employees can phone colleagues and customers through their internet connection, hold voice call meetings with more than two parties, and more. If you’re considering getting a VoIP …

Top 10 Features to Look for in a VoIP Phone System Read More »

Businesses are increasingly adopting Voice over Internet Protocol (VoIP) phone systems to meet their communication needs and enhance their ability to connect.

Outdated or insufficient phone systems can wreak havoc on everyday business operations, creating subpar communications within and outside of the company, and costing much more than anticipated. There are common frustrations businesses face with phone systems that can no longer sustain their volume or cannot support features that are now common among companies.  A VoIP …

7 Business Frustrations a VoIP Phone System Can Solve Right Now Read More »

Call routing is a process that enables incoming calls to be directed to the most appropriate agent or department within a business, ensuring that callers are connected to the right person. Call routing can be automated or manual, and it is an essential part of any business that receives a high volume of phone calls, …

What is Call Routing? Read More »

A quality phone system is essential to companies, both to big business and small business alike. It’s important to have the technology and features that can support your service, customers, and employees in order to grow the company or ensure scalability. To know whether or not your business phone system needs to upgrade, there are …

5 Signs It’s Time to Scale Your Small Business Phone System Read More »

The technology and hardware we use to communicate with customers, clients, and fellow employees are an important element of a company, but choosing from the wide array of phones and headsets can be intimidating. We live in an era where a company can choose from dozens of types of communication hardware, including wireless headsets and …

Wireless Headset vs a Cordless Phone Read More »

Wireless and Bluetooth technology has expanded greatly in every corner of life, from businesses using wireless headsets to gaming headsets and wireless earbuds. The explosion of wireless headsets and headphones may seem like there is nothing but advantages to integrating them into your offices, but every technology has its pros and cons.  Before you put …

Pros and Cons of a Wireless Headset Read More »

Technology has changed vastly, and sometimes small businesses can’t or won’t integrate the new tech due to cost concerns or misunderstanding of the cost-saving benefits it brings. No matter the size of your business, having a quality business phone system is an investment necessity, and one of the best to have is the VoIP phone …

Is VoIP Worth it for a Small Business? Read More »