Call routing is a process that enables incoming calls to be directed to the most appropriate agent or department within a business, ensuring that callers are connected to the right person. Call routing can be automated or manual, and it is an essential part of any business that receives a high volume of phone calls, […]
What is Call Routing? Read More »
A quality phone system is essential to companies, both to big business and small business alike. It’s important to have the technology and features that can support your service, customers, and employees in order to grow the company or ensure scalability. To know whether or not your business phone system needs to upgrade, there are
5 Signs It’s Time to Scale Your Small Business Phone System Read More »